Refund & Returns Policy

Stock Products

Eligible non-custom, in-stock products may be returned within 30 days of delivery for a refund, provided the items are unused, undamaged, and returned in their original condition.

Custom Orders

Because custom patches are produced specifically according to your artwork and specifications, correctly manufactured custom orders are generally not eligible for returns or refunds.

To help prevent errors, Rush Custom Patches provides a digital proof for your review and approval before production begins. Customers are responsible for checking the artwork, spelling, colors, size, backing, and other specifications before approval.

Returns Eligibility

Returns are accepted only for eligible stock products or custom orders that are confirmed to have a manufacturing defect or production error.

• Eligible Products: Stock non-custom products and verified defective or incorrectly produced custom orders.
• Product Condition: Returned stock products must be unused, undamaged, and include their original packaging and accessories.
• Return Window: Return requests for stock products must be submitted within 30 days of delivery. Defective or incorrect custom orders must be reported within 7 days of delivery.
• Return Shipping:
  • Rush Custom Patches will cover return shipping for verified defective or incorrect orders.
  • Customers are responsible for return shipping costs on eligible non-defective stock product returns.
• Return Authorization: Please contact our team before sending any product back. Unauthorized returns may not be accepted.

Custom Product Variations

Custom patches are individually produced, and minor variations may naturally occur between the approved digital proof and the finished product.

• Minor differences in color, stitching, size, or positioning may occur.
• Variations of up to approximately 5% may be considered within normal production tolerance.
• Minor variations within this tolerance are not considered manufacturing defects.

Defective or Incorrect Products

• If you believe your order contains a manufacturing defect or does not match the approved proof, contact us within 7 days of delivery.
• Please provide your order number and clear photos showing the issue. Additional information may be requested to help us evaluate your claim.
• If necessary, returned products may be inspected before a remake, replacement, credit, or refund is approved.

Inspection & Resolution

After reviewing your claim, Rush Custom Patches will determine whether the reported issue qualifies as a manufacturing defect or production error.

• Verified Defect: We may provide a remake, replacement, store credit, or refund depending on the nature of the issue.
• Minor Variation: If the products fall within our normal production tolerance, the order will not be considered defective.
• Approved Remake: Replacement production will be scheduled according to our current production timeline.

Order Cancellations

• Before Production: Standard orders may be canceled before production begins, subject to any applicable payment processing or design-related costs.
• Rush Orders: Rush orders may not be eligible for cancellation once the order has been submitted or production has been scheduled.
• Setup or Mold Work: Once digitizing, molds, setup, or other production preparation has begun, related costs may be deducted from any eligible refund.
• Production Started: Orders that have entered manufacturing generally cannot be canceled or refunded.

Payment Processing & Cancellation Fees

If a cancellation is approved after payment processing has occurred, applicable payment processing fees may be deducted from the refund where permitted.

The exact refund amount will depend on the stage of the order and any non-refundable production, setup, digitizing, mold, or payment processing costs already incurred.

Shipping Errors & Quantity Shortages

If you receive the wrong product, an incorrect design, or fewer patches than ordered, please contact us within 7 days of delivery.

After verification, we may correct the issue by sending the missing or correct items, providing a remake, issuing a credit, or refunding the affected portion of the order.

Risk of Loss

Once an order has been handed over to the shipping carrier, responsibility for loss or damage during transit may be subject to the carrier's terms and applicable law.

Customers should retain tracking information and contact us promptly if a shipment appears delayed, damaged, or missing.

Refund Processing

• Approved refunds will normally be issued to the original payment method.
• Refund processing may take 5–10 business days after approval.
• Your bank or payment provider may require additional time before the refunded amount appears in your account.

Restocking Fee

• A restocking fee of up to 15% may apply to eligible returns of non-custom stock products.
• Any applicable restocking fee will be deducted from the approved refund.
• Verified defective or incorrectly shipped products are not subject to the restocking fee.

Contact Rush Custom Patches

If you have questions about this Refund & Returns Policy or need assistance with an order, please contact our team: