1. Order Processing & Production

Every custom patch order requires production before it can be shipped. At Rush Custom Patches, production begins after payment is confirmed and the final artwork or digital proof has been approved.

• Standard Production: Approximately 7–12 business days after final approval.
• Rush Production: Faster production may be available for qualifying orders. Please contact us before placing your order if you have a specific deadline.
• Complex or Bulk Orders: Larger quantities and detailed designs may require additional production time.

Production time and shipping time are separate. Shipping begins after the order has completed production.

2. Shipping Methods & Delivery Time

Once your patches are ready, your order will be shipped using the shipping method selected or assigned to your order.

Delivery estimates are provided for guidance only and are not guaranteed. Actual delivery times may vary depending on destination, carrier operations, customs, holidays, and other circumstances outside our control.

3. Shipping Costs

Shipping charges depend on factors such as order quantity, package size, weight, destination, and the shipping service selected.

The applicable shipping cost will be shown during checkout or included in your custom quote before the order is finalized.

From time to time, Rush Custom Patches may offer free shipping promotions or special shipping rates. Any applicable promotion will be clearly stated at the time of the offer.

4. Order Tracking

Once your order has been shipped, tracking information will be provided when available.

You can use the tracking number provided in your shipping confirmation to monitor the shipment through the applicable carrier.

If your tracking information has not updated for an extended period or you need assistance with your shipment, please contact our customer service team.

5. International Shipping

Rush Custom Patches may ship orders to international destinations where service is available.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are not necessarily included in the shipping price paid at checkout and may be collected by the carrier or local customs authority upon delivery.

International delivery times can vary significantly due to customs clearance, local carrier operations, and destination-country requirements.

6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order.

• Please verify your name, street address, city, state, ZIP/postal code, and country before completing your purchase.
• We are not responsible for delays, failed deliveries, or returned packages caused by incorrect or incomplete shipping information.
• If a package is returned because of an incorrect address, additional shipping charges may apply before the order can be reshipped.

7. Shipping Delays

We make every reasonable effort to meet estimated delivery times. However, shipping delays may occur because of circumstances outside our control, including:

• Carrier delays or service interruptions
• Severe weather or natural events
• Customs inspections or clearance delays
• Holiday and seasonal shipping volume
• Incorrect or incomplete delivery information
• Unexpected transportation or logistical disruptions

When we become aware of significant delays, we will make reasonable efforts to provide available updates.

8. Lost, Missing or Damaged Packages

If your shipment appears to be lost, missing, or damaged during transit, please contact us as soon as possible.

1. Contact Rush Custom Patches with your order number.
2. Provide the available tracking information.
3. For damaged shipments, provide clear photos of the package and affected products.

We may work with the shipping carrier to investigate the shipment and determine the appropriate resolution. Where applicable, a replacement or other solution may be offered after the claim has been reviewed.

9. Delivery Confirmation

Once a carrier confirms delivery to the address provided with the order, the shipment may be considered delivered. If you believe a package was marked delivered but cannot be located, please contact us promptly so we can assist with the next steps.

10. Contact Rush Custom Patches

If you have questions about shipping, tracking, delivery, or an existing order, please contact our team: